Order direct · Bristol
Real local food.
Ordered direct.
No marketplace in the middle – your order goes straight to the kitchen, and more of what you pay stays with the people who cook your food.
e.g. BS7 8NZ · collection is always availableOrder food
Restaurants on DreamOrder
How it works
Three taps to dinner
Pick your local
Search your postcode and open the restaurant's own menu – with its real prices, options and allergen information.
Order and pay
Choose collection or delivery and pay securely by card. The total, with any delivery fee, is shown before you pay.
Follow it live
The kitchen accepts your order and you see the ready time – then «ready» or «on its way» on your phone.
Every direct order keeps your local kitchen cooking.
Same food, same restaurant – without the middleman.
Why order direct
Better for you, better for them
No hidden fees
No service fee from us. You see the delivery fee for your postcode before you pay.
Straight to the kitchen
Your order lands on the restaurant's own screen and printer – nothing lost in between.
The restaurant's own offers
Only if you want them – an unticked box, and «STOP» ends them any time.
Private by design
No tracking cookies. Card details go only to Stripe. Your details are removed after 30 days.
For restaurants
Your own ordering site – without the commission.
Delivery apps typically charge restaurants a commission on every order – often somewhere between 14% and 35%. With DreamOrder your customers order from your own page and you pay a fixed monthly price.
Your own address
yourshop.dreamorder.co.uk with your name, colours, menu, options and extras. Put it on Google, Instagram and your leaflets.
Straight to the kitchen
Orders ring on your tablet and print on the kitchen printer. One tap to pause or add time when you are busy.
Card payments to you
Customers pay by card through Stripe into your own Stripe account – or pay on collection. We never see card numbers.
Delivery by postcode
Your own delivery areas, fees and minimum order. Opening hours, closed days and late nights are handled automatically.
Watched for you
DreamOrder checks your page every 5 minutes – tablet offline, orders not accepted, missing allergens – and alerts you before customers notice.
Part of DocDream
Sales sit next to your supplier invoices, so you see real profit – not just takings. Your customers stay your customers.
| Delivery apps | DreamOrder | |
|---|---|---|
| Commission on each order | Typically 14%–35% | None – fixed monthly price |
| Your brand and web address | The app's | Yours |
| Customer relationship | Belongs to the app | Yours (offers only with consent) |
| Card payments | Paid out by the app | Straight to your own Stripe account |
| Delivery drivers | Often provided | You use your own drivers |
Standard Stripe card processing fees apply and are paid to Stripe. Marketplace commission ranges are typical published figures and vary by app, contract and order type.
Send your menu
A photo or PDF and your opening hours.
Test it privately
We build your page; you try it with a preview link and a test order.
Switch it on
One tap opens orders. Share your link on Google and social media.
£69 / month
DocDream Premium – online ordering is included, together with invoice reading, profit reports, menu profit and supplier price alerts.
14-day free trial.
See a real one
The Charcoal Grill in Bishopston, Bristol has its own DreamOrder ordering page. Open it on your phone and try the basket – you will see exactly what your customers would see.
FAQ
Questions and answers
Ordering food
How do I order?
Find your restaurant, open its menu, add dishes to the basket, choose collection or delivery, and pay. The restaurant confirms your order and you can follow it live on your phone.
Do you deliver to my area?
Each restaurant delivers to its own postcode areas. Type your postcode in the search box at the top – you will see who delivers to you. Collection is always possible.
How much is delivery?
The delivery fee depends on your postcode and is shown on the restaurant's page before you pay. The total you see at checkout is the total you pay – no hidden fees.
How can I pay?
By card through Stripe (Apple Pay and Google Pay where your phone supports them). Some restaurants also accept payment on collection. Neither DreamOrder nor the restaurant ever sees your card number.
I have a food allergy – what should I do?
Allergen information is shown next to each dish where the restaurant has provided it. Always write your allergy in the allergy box and, if it is serious, call the restaurant before ordering. More about allergens.
How long will my order take?
Each restaurant shows its current collection and delivery times on its page. When the kitchen is very busy the times go up automatically, so the time you see is realistic.
Can I track my order?
Yes. After paying you get a live status page: waiting, accepted (with a ready time), ready or on its way.
Something was wrong with my order – how do I get a refund?
Please call the restaurant straight away – its number is on its menu page. Refunds are made by the restaurant to your card. If an order is rejected, the payment is refunded automatically.
Why order direct instead of through a delivery app?
Delivery apps typically charge restaurants a commission on every order. When you order direct, more of what you pay stays with the people who cook your food – and you get the restaurant's own menu and offers.
Is my data safe?
We use no tracking cookies. Your name, number and address are used only for your order and are removed after 30 days. Privacy notice.
For restaurants
What does DreamOrder cost?
Online ordering is included in DocDream Premium (£69/month). There is no commission on your orders; standard Stripe card fees are paid to Stripe.
Do I need my own Stripe account?
Yes – card payments go straight into your own Stripe account. We help you set it up with a restricted key so DreamOrder can take payments and refunds but never move your money anywhere else.
What equipment do I need?
Any tablet or phone for the order screen. A Star CloudPRNT receipt printer is optional – tickets then print by themselves even if the tablet is off.
Can I keep my delivery apps too?
Yes. Many restaurants keep the apps for new customers and send regulars to their own DreamOrder page, where no commission is charged.
How fast can I go live?
Send us your menu (photo or PDF) and your opening hours. We set up your page, delivery areas and options; you test it with a private preview link before switching it on.
Can I pause orders when the kitchen is busy?
Yes – one tap pauses online orders for 15, 30 or 60 minutes, or adds 15–30 minutes to every ready time. Opening hours and closed days are handled automatically.
Contact
Talk to us
Questions about DreamOrder, or want it for your restaurant? Send a message – a person replies, usually within one working day.
About an order you placed? Please call the restaurant – its phone number is on its menu page. They can help fastest.
💬 Or tap Help at the bottom right for instant answers.